Shipment & Return Policy
Due to the nature of our products, all of Amtu Hair Art & Tools sales are final. We do not give refunds for any purchase. For US ORDERS only, if for any reason your product is damaged upon receipt you may request a product exchange within 48 hours after receiving your product, less the shipping charge. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. For INTERNATIONAL ORDERS only, unless you have requested a courier service outside of our standard delivery option, which is USPS International, we cannot guarantee the items will not arrive damaged upon receipt. We do not offer refunds or exchanges for any international orders.
AMTU HAIR ART & TOOLs reserves the right to decline the return of your item(s), because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Thank you for visiting and shopping with Amtu Hair Art & Tools. Following are the terms and conditions that constitute our shipping policy.
Shipping Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
For domestic orders (United States), please allow 7 to 10 business days for transit and delivery, some hair devices (not accessories) will take 10 - 14 business days, please note that due to COVID-19 and it's impact on the courier system, there might be an additional 3 day delay on deliveries.
For international orders, transit and delivery time is contingent upon location. Delivery options are available during purchase-check out where calculated postal rates are also listed in addition to the estimated time for transit/delivery.
If there will be a significant delay in shipment of your order, we will contact you immediately via email.